Overview

Our client is currently seeking a Telecommunications manager.PERMANENT POSITION This job will have the following responsibilities:The Telecommunications Manager for Unified Communications will be part of the IT Infrastructure division reporting to the Director of Global Telecom. The position with lead a team that is supporting unified communication and collaboration technologies that consists of: call center solutions, conferencing services, Instant Messaging, VoIP technologies, Email/voicemail integration and IVRs. We are seeking a dynamic, technical, customer service focused Telecommunications Manager with at least 7+ years of experience managing a technical team, with 5+ years within a Telecommunications department or environment. This manager will be responsible for managing a technical team within a diverse and complex unified communications environment. You will lead the team in achieving set goals for the department. The ideal candidate will have experience working for a medium to large enterprise company that supports call center teams and will also have hands on experience working with large scale PBX and call center platforms, such as: Avaya/Nortel, Cisco and Microsoft Lync.  Leads and manages a technical Telecommunications team, comprised of full time employees, consultants and vendors supporting unified communications and collaboration technologies.  Sets performance goals for team members and regularly monitor progress to make sure goals are achieved. Provide regular feedback and implement employee engagement strategies.  Responsible for driving savings through Telecom Expense management using our TEM tools. Drives many discrete projects to realize savings.  Monitors daily operations of the UCC teams and technologies. Respond to issues, escalate as necessary and implement strategies to minimize down time.  Must be conversant in various Telecommunications technologies, such as: Avaya PBX, CMS, IVR, Cisco CUCM, Calabrio, Cisco Unity, Microsoft Lync/SFB,, Sonus and Interactive Intelligence.  Assists in the development of operating standards, policies, procedures, documentation and business contingency plans.  Reviews, oversees and directs project management tasks through to completion. Ensuring that timelines are met, scorecards are completed and projects are done within set budgets. Qualifications & Requirements: BA/BS degree in Information Technology, Telecommunications, Business or Finance preferred  7+ years of experience managing and leading a technical telecommunications team or comparable Information Technology team  Experience with budget management, financial tools and P&L.  5+ years of technical hands on experience with Telecom technologies, such as: Avaya Communication Manager, Cisco Call Manager, Interactive Intelligence or comparable large scale PBX voip and contact center systems. Experience must include familiarity with call center technologies, such as: IVRs, CTI, call & screen recording, work force management systems, predictive dialers, auto attendants, ACDs, blended agents and speech recognition.  Experience with industry protocols, SIP, H.3223, TCP/IP, UDP and SCCP. Proven vendor management skills, including but not limited to: contract review, contract negotiations, project management, circuit orders, provisioning, escalations and bill analysis. General accounting and budgeting skills required, as well as experience working with a call accounting system and CDR data.Strong leadership, communication, presentation, written, verbal and interpersonal skills, with a strong customer service orientation. Must be self-motivated and driven. Comfortable interacting with senior executives at all levels.  Required to respond to after hour issues and must be available to travel up to 10%.