Overview

Talent Hub 360 is looking for a Telecom Engineer to join the IT Infrastructure Engineering Department which will provide additional support and capacity to the Telecommunications Team.  The client is in Health Care Services.Job Summary:This role will be responsible for the design, implementation, support and management of corporate telecommunications architectures. The candidate should have excellent technical, client, people, writing and presentation skills with experience in design and/or implementation for multi-site contact centers from small to large in scope. Essential Functions:Design, Architecture and Maintenance Analyze, design and document the telecommunications infrastructure architecture.Coordinate the installation of telecommunications hardware/phone lines for the main campus and remote offices.Maintain and document software level and patch maintenance for telecommunications hardwareAdheres to IT standards/policies including Change Management.Possess and apply comprehensive knowledge to complete difficult assignments with minimal supervision.Mentor/train entry level personnel in technical complexities of telecommunications infrastructure.Planning and directing multiple projects to coordinate software applications from the development environment to staging environment through the build process and ultimately migration to production. Education/Experience: Preferred BS/BA in related discipline (Computer Information Systems, Management Information Systems) and / or 5+ years of related experience in the field (i.e., Voice Engineering, Cisco UCCE).Experience with Cisco Unified Communications Manager (CUCM)Experience integrating with Unified Contact Center Enterprise (UCCE)Experience with H.323 and SIP ProtocolsKnowledge of IP telephony desktop, server based applications and hosted environments.Knowledge of MS Active Directory and DNSDemonstrated ability to perform complex problem isolation with TelecommunicationsDemonstrates the ability to perform and troubleshoot complex problems in an Enterprise environment.Working knowledge of Windows and Linux Operating SystemsWorking knowledge of Cisco Routing and SwitchingSupports business customers in the engineering processParticipates in the Engineering of IPT systems and updating documentationPerforms timely engineering reviews and planning of maintenance and upgrades for our production IPT Infrastructure (hardware and software).Strong verbal and written communication skills requiredUp to 25% travel PREFERRED QUALIFICATIONS:Third Party Recording Software: NICE VoIP and Screen RecordingsCisco UC and UCCE Platforms and Applications (UCM, ICM, CVP and VXML).Knowledge of Nuance, VXML and CVPBasic knowledge MS SQL and Oracle Database EnvironmentsPREFERRED CERTIFICATIONSCCENT: Certified Cisco Entry Network TechnicianCCVP: Certified Cisco Voice ProfessionalComputer Skills:Type at least 25 words a minute for data and configuration entryAdvanced knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, Visio and Project