Overview

Investing in a career at Kinecta Federal Credit Union simply makes good sense. Kinecta is one of the largest credit unions based in California, and growing! We currently have an opening for a Telecommunications Engineer III position in our Manhattan Beach office.This individual is responsible for credit union telecommunications activities, including operation of telecommunications equipment and end-user devices such as cell phones, and other wired and wireless voice, data and video telecommunications equipment. Required Skills: ESSENTIAL DUTIES AND RESPONSIBILITIES:Evaluates, improves, maintains, and implements enterprise wide telecommunication systems.Leads selection and installation activities relating to VOIP and ACD Systems within the Enterprise; analyzes and evaluates communications hardware/software and advises on changes to vendor software for individual enterprise needs; performs detailed evaluation, selection and recommendations for voice, data and video communication software/hardware.Leads the installation, trouble-shootings and maintenance of voice and data communication systems in a cost-effective manner.Monitors changes in regulations and technology that may affect operations; implements policy and procedure changes after approval.Implements adopted telecommunication plans, policies and standards.Issues and inventories all cellular phones and pagers from various vendors.Orders voice and data circuits as required.Plans, configures, and installs enhancements to the voice networkDevelops work plans and estimates delivery dates.Resolve voice and data billing questions and issues in conjunction with Accounts Payable.   Required Experience: MINIMUM QUALIFICATIONS: Strong knowledge of QoS, Cisco VOIP, ACD, IVR, Dialer, Voicemail, Call Center Quality Management, Call Center Workforce Management, digital/analog phone circuits and associated telecommunication software/hardware, policies and procedures, including telephony systems, cell phones and other voice, data and video communication systems.Strong Knowledge in LAN, WAN, and supporting networking technologies.Knowledge of operating principles and practices of hardware and software related to telecommunications systems.Working knowledge of routers, switches, firewalls, load balancers, routing protocols, remote access and wireless systemsWorking knowledge of Microsoft Windows Server operating systems, Active Directory, DNS, and DHCP.Bachelor’s degree in Computer Science, Telecommunications systems or related field.Extensive experience in Cisco VOIP.Five to eight years of professional telecommunications experience.  Kinecta Federal Credit Union is an Equal Opportunity Employer offering challenging positions with competitive salaries. Some benefits available are: health, dental, and vision plans; holidays and paid time off; matching 401(k) plan; education reimbursement plan; employee assistance program; and Employee Financial Services package offering discounts on Kinecta products and services.Please apply at www.kinecta.org