Overview

Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Parts & Service, is a major international force in its specific sector.As the Support Agent – GPS Systems, you will be responsible to provide expert technical service on GPS systems for Precision Solutions and Telematics products. The agent will interact with and support dealership technicians, customers and CNH Industrial Field Service personnel via multiple communication channels in order to improve our product, company image, customer satisfaction, productivity, and profitability, as well as grow dealer service capability.Responsibilities include: Provide remote diagnostic and troubleshooting technical support services to dealership staff and customers on precision solution products including: installation, setup and operation, problem resolution and maintenance via call center and web supportAct as product expert on assigned products and provide excellent follow-up to client issuesHelp improve reliability and serviceability of CNH Industrial products by maintaining relationships with Engineering, Technical Publications, and Technical Training teams to provide regular feedback of current issues on supported productsAuthor and maintain service information and solution documents into the Knowledge database to be referenced by CNH Industrial dealer staffContribute to the organization’s ability to meet specific performance standards in terms of response time, calls managed, and quality of supportSupport technical training team in the development and delivery of training coursesEscalate technical concerns to product teams and leadership as necessary.The qualified candidate will have:Associate Degree:2+ years of experience working in technical support or similar capacity OR Bachelor’s Degree in Technology, Information Systems, Agricultural Sciences, Automotive or relevant discipline.The ideal candidate will have:Ability to think and act independently and problem-solve issues using all available tools and resourcesBasic understanding of electrical and GPS products or systemsFamiliarity with dealership business practices relating to product supportExperience with mobile equipment such as: agricultural, construction, forestry equipment, on/off-road trucks or automobilesAbility to read and understand engineering drawings, schematics, and technical documents.Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.