Special Response Officer – Cedar Rapids ($12/HR) 3854BR Iowa (800) 823-8828 Job Description Whelan Security is searching for bright and talented professionals who wish to share in the unique culture of our family business – one where people feel inspired, encouraged, and rewarded. We are excited to announce immediate openings in the Cedar Rapids  area! Now is your opportunity to join our world-class team as one of the fastest growing contract security companies in the country! The  Special Response Officer  is responsible for interacting with team members, tenants and the client, as well as ensuring the site is safe and secure. Candidates should be able to pick up shifts Monday through Sunday for first, second or third shift periods, and assist with call-offs or scheduled vacations as needed.  This position is best suited for individuals who can provide customer service to the highest of standards – capable of representing Whelan as the premier provider of security services in the industry. Qualifications Successful candidates must meet the following requirements: Legally authorized to work in the United States At least 21 years of age or older as required by applicable law or contractual requirements Demonstrate a stable work history Pass an extensive background screening which includes, but is not limited to, criminal background checks (local, state and federal), drug test, aptitude tests, skills assessment, interviews, and personality profile (behavioral assessment) Must possess valid state driver’s license Must be fluent in English both speaking and written Ability to answer phone in clear voice Ability to communicate to employees, customers, and suppliers clearly and effectively Practice normal hygiene and personal cleanliness; be neat in dress and appearance (to normal business standards Ability to distinguish between emergency and non-emergency calls by following prescribed policy Ability to document accurate information for follow-up including name, phone number, address and product information Ability to operate computer equipment related to access control, cameras and video equipment, visitor management, and general Microsoft applications as defined by client Ability to physically respond to emergencies by running, lifting and swift physical maneuvers Must possess strong customer service skills Must be able to perform under pressure while maintaining composure Must be able to understand complex job instructions Must be able to discern, observe and report circumstances that are safety/security related Must be able to obtain an Iowa State security license Education Candidates must meet the following educational requirements: Possess at least a high school education or equivalent (GED) Why Whelan? Be Supported:  Whelan employees enjoy a comprehensive benefits package including health insurance, supplemental benefits (including dental, vision, short term disability, life insurance, and legal assistance plans), 401(k) retirement plan, employee assistance program, prescription discount cards, paid vacations, and more! Be Challenged:  Our extensive training program and career progression opportunities create an environment where employees can thrive, succeed, and enhance their careers.   Be Rewarded:  We are proud to acknowledge and reward exceptional employees who make a difference to customers, the team, and the organization through our comprehensive Employee Recognition Program. Be Valued:  We are more than a team – we are a family! The distinctive culture of our family business sets us apart from every other contract security company in the industry.  Apply Now!If you have an interest in joining a leader in the contract security industry and would like to work at some of our outstanding client locations in the Cedar Rapids area – APPLY NOW!Click “Apply” to begin the application process immediately. For more information, you can also call us at (800) 823-8828.Not convinced?  Listen to what our team members have to say! Cedar Rapids, IA 52401