Overview

Company Overview Zones, Inc. provides premier IT solutions from the data center to the desktop. Through close collaboration with our customers, Zones provides a full range of IT hardware, software, and services to businesses. With more than 30 years of experience, global supply chain capabilities, and a partner ecosystem of more than 2,000 hardware and software companies, Zones helps customers around the world tackle their most pressing IT challenges. If you enjoy working in a dynamic and fast-paced environment, are passionate about technology, and want to work at an organization that is growing and investing in its people, Zones is the right place for you! Whether your career is in sales, technology solutions, engineering, operations, or logistics, you will make an impact at Zones and for our customers each day. Position Overview The Solutions Architect (SA) is a presales resource that leads the consultative discovery of the client’s business goals, objectives, and challenges, and then translates them into effective infrastructure solutions. The primary objective of the SA is to increase the growth of revenue and margin for hardware, software, services and other advanced technologies within Zones’ customer base. The design of your solutions will rely on a combination of joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.  Under minimal supervision, your primary responsibility as an SA- Cloud Solutions would be to sell and architect Azure, AWS, Google or vCloud Air solutions, as well as acting as an SME for clients and Zones’ sales teams. You will be responsible for the leadership and delivery of project-based assignments including proof-of-concept, analysis, design/architecture, deployment and support of any solutions you design. Key Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Own the technical relationship with assigned major Enterprise accounts Equip and train the Enterprise sales organization on technology solutions and how to hunt for opportunities Demonstrate strong business acumen and deep understanding of client’s IT related business goals and challenges to ensure proper translation of the client’s needs into technology solutions Build in-depth knowledge of clients’ technical and business priorities, challenges and initiatives that can be translated into solutions opportunities Build value-added relationships within the domain of the account to become the trusted advisor Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems Prepare statements of work (SOW’s) and advanced technology service estimates Ensure effective coordination and support between account teams and supporting technical resources Responsible for coordination, delivery and quality of post-sales Technology Solutions deliverables within the domain of the account which may include items such as configurations, architectural diagrams, and proposal inputs Responsible for developing and proposing technology solutions that meet customers’ needs Ensure that proposed solutions (when implemented) and meet the needs and functional requirements of the customer Responsible for delivering both core implementation solutions (Build) as well as incremental consulting solutions (Plan & Manage) Keep pipeline, forecast, time and Billing, project and activity reporting current based with defined tools and meeting submittal deadlines Maintain certifications necessary to enable Zones to resell the products and maintain the highest level of vendor rebates and secure the lowest cost Will utilize the following tools/technologies: Voice and Unified Communications (Cisco Unified Communications Manager, Cisco Unity, Polycom, Asterisk), Videoconferencing and Telepresence (Cisco Telepresence, Polycom Videoconferencing), Contact Center Technologies (Cisco Contact Center Express and other contact center platforms), Enterprise Networking, and Project Management We are seeking candidates with the following: BA/BS degree in Electrical Telecommunication Engineering/Eng/Related required 2 years in a pre-sales technical role 5 years of progressive, post baccalaureate work experience Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business  Ability to communicate effectively with clients, colleagues and management Professional, business-focused attitude and courteous manner towards clients, partners, and peers Consultative problem solver ”Actively listens” Understands the needs and business problems in order to uncover potential value points of offering Can multi-task, prioritize, and juggle to serve multiple clients during same time frame Demonstrates a high level of responsiveness to the customer to enlist trust and build credibility Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required Ability to travel an average of 30% of the time Technology Focus & Requirements 3 years required of experience in a mid-market or enterprise environment required (customer sets of 250 – 2,500 users) 3 years required of experience of proven design, planning and implementation experience on a technical level with Microsoft Exchange 2010/2013 and Active Directory 5 years required of experience in designing and implementing complex solution Cloud solutions Core understanding of Active Directory required Past experience with Exchange related technologies, including OWA, Blackberry Enterprise Server, and spam filtering Extensive automation experience (i.e. PowerShell, VBScript) Core understanding of storage technology fundamentals, including RAID, Snapshots, SAN, and NAS and how they are deployed with Microsoft server Past experience with Exchange related technologies, including OWA, Blackberry Enterprise Server, and spam filtering Windows 2003, 2008, 2008 R2, and 2012 Server, including Standard and Enterprise editions required Exchange 2003/2007/2010/2013 and Active Directory administration and upgrade experience Light to moderate Network, firewall configuration and router troubleshooting experience Strong experience with Migration and Hybrid Migration Hands-On Migration/Deployment experience Azure Operational Insight and advanced monitoring techniques Azure, AWS, Google or vCloud Air Backup Service and other methodologies Azure Site Recovery, supporting VMware & bare metal Certifications Azure, AWS, Google or vCloud Air certifications Current MSCE/MCITP preferred, MCITP in Messaging and/or Server preferred   At Zones we’re more than just a company, we’re a collection of people like you! We’re driven, hard-working and love to celebrate our wins as a team. We’re growing fast which means unlimited opportunities to do great work, get recognized, and take your career to the next level! As a member of the Zones team, your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/dental/vision coverage, a 401(k) plan with matching provision, life insurance, supplemental benefits, paid time off, product discounts, and much more. At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status. Come join our team!  *MSTR