Overview

SUMMARY:Assist the management team in achieving restaurant operational goals (5 Points of Focus), annual sales, and profit plan. Performs many of the same duties as the AM, with the exception of the hiring and termination of team members.ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise and direct staff (hourly team members) to assure guests are treated promptly and courteously; products are prepared as specified in both quality and quantity and the restaurant is maintained properly. Adherence to all standards for food safety and sanitation to insure restaurant to be maintained in clean and attractive manner.Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in restaurant.Performs regular administrative tasks including: Register and safe audits, deposit of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents. Investigates, resolves and responds to guest complaints. Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications (alcohol, food safety, etc.).Recommend disciplinary action for hourly team membersOther duties as assigned.SUPERVISORY RESPONSIBILITIES:Will supervise staff of up to 12 team members on the shift.QUALITIFICATIONS:An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability. Must also be certified by company in order to assume responsibilities of shift leader.?EDUCATION and/or EXPERIENCE:High School Diploma or equivalent or6 months restaurant management experienceLANGUAGE SKILLS:Must have good written and oral communication skills.Must have good customer service skills.Must be able to perceive and react to the needs of others.Must be organized, flexible and able to deal with various personalities.COMPUTER SKILLS:Basic Computer skillsMicrosoft Word, Excel and OutlookPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to lift up to 50 pounds.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Temperature controlled restaurantThe noise level in the work environment is low to moderateEQUIPMENT USED:Computer, fax, calculator, copier, phone.Pollo Tropical is an Equal Opportunity Employer