Overview

Marine Service Department Service Writer/Coordinator:  Initiate marine services and work orders by ascertaining services needed; coordinate with the factory on warranty and repair issues, write work orders and estimates; order parts and supplies, maintaining customer rapport and records.Duties:Answer incoming service calls in a professional manner, returning all customer calls in a timely manner.  Communicate with customers and collect needed information to open work orders or answering any technical questions that they may have.  Create work orders and job tickets.  Maintain customer database.  Create P.O.’s and invoices.  Coordinate warranty approval and repairs with the factory.  Other duties as assigned by the Service Manager.Skills/Qualifications:Familiarity with operation of marine/boat service departmentComputer skills with experience in Excel and WordStrong organizational skillsGood communication skillsProblem solving abilityMust be punctual and on timeBi-Lingual a plus!