Overview

Netelligent is currently looking for a motivated Part Time Service Desk Technician ready to take his/her experience to a dynamic and challenging organization.  Netelligent is thriving and we are on a quest for the best talent!  Are you longing for an opportunity where your potential is boundless?  Come join one of the top companies to work for in St. Louis and help our mission to elevate business above technology. Our people are the best in their field! We are the wellspring for your incredible talent and we want you to excel. Netelligent has attracted and retained some of the industry’s most talented people!  Why?  We offer extremely competitive compensation, flexible work schedules and a DYNAMIC environment. So, if you are looking for a career changing opportunity, we want to meet you!  Do you have the Right Skills and Experience for Our Team?  The Part-Time Service Desk Technicianacts as a liaison between our company and its current customers in the Operations Center.  The Service Desk Technician’s main responsibility, as the customers’ first point of contact, is to accurately triage all incoming service request via telephone, email and ConnectWise.   What Skills Do you Need to Thrive at Netelligent? ·      2 years direct Customer Service experience·      Basic understanding of the following core technologies: Servers, Networking, Voice and Security·      Proficient in Microsoft Office products including, but not limited to Word, Excel, and Outlook·      The ability to consistently achieve high levels of customer satisfaction. ·      Ability to work in a high-pressure, 24×7, dynamic environment and adjust to priority changes is required.·      Commitment to quality and the motivation and ability to work well in a team environment.·      Excellent verbal, written and analytical skills ·      Excellent phone and written communication skills   ·      Accurately type minimum of 50 wpm.·      Ability to multi-task while following established guidelines, policies and procedures.·      Quickly adjust to priority changes or work assignments without sacrificing quality.·      Demonstrate a sustained commitment to quality, professionalism, and integrity.·      Support rotational duties and be willing to work nights and weekend.·      The ability to keep technical, communications, and business skills current with an emphasis on understanding emerging technologies and their impact on Netelligent customers and their business.                          What Will Your Responsibilities Be? In the Service Desk Technician role, you will:  ·      Act as first line of contact for all customers·      Answer the dedicated phone line, accurately document issues, and create tickets based on customer requests. ·      Interface directly with customer(s) to identify their needs, clarify information and route calls accordingly to the appropriate Technical Support Engineer.·      Monitor inbox and ticket queue and respond to customer requests, phone calls, emails, ConnectWise alerts and other scheduled activities within the SLA requirements. ·      Manage large amounts of inbound emails and calls in a timely manner.·      Create and update trouble tickets using corporate ticketing system(s).·      Maintain accurate case documentation.·      Open carrier tickets on an as needed basis for customers.·      Maintains database by updating customer information consistently.·      Performs other duties as assigned and required.  Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above.  How Do We Back Our Strong Reputation? ·         Netelligent has been named one of the 50 Best Places to Work in St. Louis by the St. Louis Post-Dispatch, and ranked as one of the 25 Fastest Growing Privately-Owned Companies in St. Louis by the St. Louis Business Journal. If you thrive in an environment of growth and individual impact, Netelligent is the place for you! ·         Founded in 2003, Netelligent offers a full portfolio of professional, managed and cloud services. Netelligent’s vision is to let our customers focus on their core business by outsourcing IT services like voice, video, virtualization, and storage to us. We take a neutral approach in helping to determine what model of IT consumption best benefits each client organization (on premise, managed, or cloud). Our unparalleled approach to customer service was recently recognized with SBM Magazine’s 2014 Best Customer Service Award. ·         Additional recent awards and recognition include Inc. 5000 Fastest Growing Private Companies list in 2012, 2013 and 2014; CRN Technology Elite 250 list for 2011, 2012, 2013 and 2014; CRN’s Solution Provider 500 list for 2012, 2013 and 2014; CRN and the Channel Company’s CRN MSP 500 list for 2014; and recognition at the 2014 Channel Partners 360 Awards Program. President and CEO Aaron Stone was recently named one of the Top 100 St. Louisans to “Know How to Succeed in Business.” Our organization has been built on superior technical prowess, excellent processes, and our commitment to do what we say we will do. ·         Netelligent is a Cisco Gold Partner, Cisco Master Unified Communications Partner, Master Managed Services Certified Partner, EMC Premier Partner, NetApp Alliance Partner, Riverbed Platinum, VMware Gold Partner and Microsoft Silver Partner. We currently have locations in St. Louis, MO, Chesterfield, MO and Denver/Aurora, CO. If you are looking for a company that embraces creativity, risk taking and cross-functional teaming, please email me your resume at jmcmichael@netelligent.comI look forward to speaking with you!