Overview

JOB SUMMARY:The Service Manager is accountable to the GM for: overseeing the day-to-day operation of the service organization; ensure all service staff provide the highest quality of service to internal and external customers; achievement of the four KPMs; identify opportunities for G&K to further penetrate the marketplace; develop and maintain strong relationships with key accountants; develop and maintain strong relationships with other department heads; conduct periodic coaching/training rides with subordinates; create a supporting working environment where the business and employees can flourish.ESSENTIAL JOB FUNCTIONS:- Achieve all P&L goals (profit, growth, CSI and employees satisfaction)- Manage the department safety process- Build and maintain a sold working relationship with a select number of key accountants- Manage the fleet maintenance process- Identify and analyze business/service opportunities as they relate to profit, growth, quits, account penetration and direct purchase- Identify and analyze business/service opportunities as they relate to your market (repair service, pricing, strategy, recovery time, competitive strengths/weakness, new products)- Shift service team from a reactive customer retention stance to a proactive business direction- Assist National/Major account sales representatives in selling and installation of new accounts- Develop short-term business plans that support long-term goals- Assist GM in developing a strategic business planEDUCATION REQUIREMENTS:WORK EXPERIENCE REQUIREMENTS:- Previous service management experience- Thorough knowledge of the uniform business and Service StandardsSKILLS AND COMPETENCIES:- Implement a strong personnel process guided by quality recruiting, hiring, training, and coaching; implement and provide feedback on corporate/regional programs- Ability to: identify customer needs (both internal and external); analyze data, identify trends and develop action plans- Be a proponent of best practices. Develop a network of serivce managers that create and share effective processes that drive the performance of the service department- Model a World Class service organization by identifying and solving customer concerns immediately. Make the service memorable- Reinforce culture, mission, values, and ethical standards and provide leadership to Account Managers (sales) and Route Managers (service)SPECIALIZED KNOWLEDGE, LICENSES etc.:Additional Information: