Overview

We are seeking an experienced, high caliber Senior Change Specialist. The Change Specialist is responsible for analyzing and processing change requests in the designated PLM and ERP systems.  This includes communication with change originators on issues identified and how to correct them, frequently on more complex changes.  The Change Specialist, Senior has mastered all the tasks completed by Change Specialists I and II and acts as a trainer/mentor to individuals in those roles. Each employee can make a difference at St. Jude Medical and has the power, either individually or as a team, to influence the success of the company. We are team-oriented, fast-paced and progressive. We value people with great ideas who partner with others both internally and externally to take action and accomplish goals.   Impact this role will have on St. Jude Medical: Main focus is CR processing and working with change originators (after adequate training); obtains priorities from Group Lead and completes changes submitted from across the organization Manages a variety of changes, with greater complexity, in a PLM System, Analyzes document/part/product configuration changes for completeness and accuracy and provides feedback to the change originator if issues were identified so they can be corrected and the change resubmitted Manages ERP Product Configuration BOM’s Routes Material Extension Material Master Updates Interacts with change originators to explain PLM system functionality, product configuration requirements, and change workflow Completes basic document structuring (establish parent/child relationships in PLM system) Assigns implementation tasks based on the scope of the change and incorporates changes to the affected documents and parts Accept Track Changes and delete comments Use basic Microsoft Office applications Updates fields in PLM and ERP systems Completes ERP Product Configuration updates Creates parts in the PLM and ERP systems Support of and interaction with internal  ERP and PLM system users and change originators Ability to support and work across SJM sites Provides subject matter expertise on the change process (procedures and software systems) to Change Specialists I and II and users; first point of contact for Change Specialists I and II when issues arise Trains/Mentors Change Specialists I and II Provides advanced support of and interaction with users and change originators on in-depth PLM and ERP topics Has knowledge of broader business units and products to support work across SJM; starting to understand why configurations and procedures are different across the organization/products. Focuses on troubleshooting basic PLM and ERP  issues Helps users find items and missing assignments and tasks Helps identify Windchill view issues/opportunities and sets up correct views with user  Your experience(s), education and knowledge will further expand St. Jude Medical’s marketplace success: Ability to enter data and information into multiple business systems (PLM, ERP) Advanced knowledge of systems  (PLM, ERP) Must have strong interpersonal  skills Able to solve problems in a team environment (within the department and cross-functionally) Able to work in a geographically diverse business environment Able to work within a team and as an individual contributor in a fast-paced, changing environment Strong verbal and written communications with ability to effectively communicate with change originators and other Documentation Services staff in the organization Multitasks, prioritizes and meets deadlines in timely manner Strong organizational and follow-up skills, as well as attention to detail Ability to maintain regular and predictable attendance Regularly scheduled overtime is a requirement of this position Your preferred qualifications and education: HS Graduate or Equivalent 5+ years of experience in a document control role, preferably in a regulated industry Additional Information:Travel Percentage: 5%