Major Market General Manager 3864BR Chicago 314-422-7593 Job Description Major Market General Manager  Whelan Security is looking for a talented and driven leader to drive service excellence in Chicago Illinois!Who You AreYou’re a difference maker looking for a challenge.You’re excited at the prospect of working with a high performing team.You thrive in a fast paced environment with shifting deadlines and priorities.You like to work on multiple initiatives at the same time.You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.You are someone who firmly believes that each person in the organization deserves a great leader. You strive to lead by example and consistently demonstrate the values of Integrity, Courage and Passion. You take a genuine interest in other people, listen carefully, tell the truth and explain “the why”. You lead by empowering and trusting people to make decisions. You strive for excellence and extraordinary results, set priorities and simplify work, and you congratulate people for a job well done. You are culturally astute and thrive in an organization where you have the opportunity to impact and influence across functions and geographies.If this sounds like you, we would like to have a conversation with you about joining our Team! Who we areAt Whelan Security, we are passionate about our employees. We believe in providing the best talent available within the industry and fostering an atmosphere where our people feel inspired, encouraged, and rewarded. Our comprehensive program of employee benefits, performance incentives, and individual recognition awards significantly enhances our ability to attract, retain and motivate an incredible team of dedicated professionals.Whelan Security is a performance-based company that cares deeply about maintaining our conservative business culture.  We passionately believe that the General Manager is the “face” of the company in the geographical market of responsibility and will represent Whelan as a market leader.  The GM is responsible for the leadership, management, growth, employee development and engagement, client relations, compliance, brand development and profitability of the branch/market.  The GM role is 20% strategic and 80% tactical.  The strategic portion consists of business planning, financial forecasting and leadership, which includes the following four leadership principles – 1) hire great people, 2) set clear expectations, 3) provide the tools they need to succeed, 4) hold them accountable.  The tactical portion requires a willingness to manage the “weeds” of the business to include financial management, personal sales, profitably growing the branch/market, personal management and hourly staff recruiting, operational support to assigned accounts to include post order development and performance metrics tracking, building management staff for the branch, compliance to the Whelan Mandatory Requirements, maintaining and growing client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and personal commitment to the Whelan Values.Whelan is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. Qualifications Performance Metrics: The GM is expected to achieve the following metrics within Whelan’s performance-based business environment: Year over year growth in profit percentage, profit dollars and revenue in the branch Year over year improvement in Employee Engagement Scores in the branch Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly or quarterly depending on scope Personally recruit a minimum of one new manager/staff in your branch annually Develop a minimum of one manager/staff for promotion annually Personally sell new accounts in the branch while managing to 10% growth annually Become proficient in all company software systems (on-boarding, scheduling, financial, CRM) 100% compliance to the Whelan Mandatory Requirements Lead by example of living up to the Whelan Values Personal Characteristics: Company-Wide Culture – High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.  Position-Specific – Fiercely Competitive (Hates to Lose), Rainmaker, Maverick, Good with Numbers, Excellent Writer. Education Why Whelan? Be Supported: Whelan employees enjoy a comprehensive benefits package including health insurance, supplemental benefits (including dental, vision, short term disability, life insurance, and legal assistance plans), 401(k) retirement plan, employee assistance program, prescription discount cards, paid vacations, and more! Be Challenged: Our extensive training program and career progression opportunities create an environment where employees can thrive, succeed, and enhance their careers. Be Rewarded: We are proud to acknowledge and reward exceptional employees who make a difference to customers, the team, and the organization through our comprehensive Employee Recognition Program. Be Valued: We are more than a team – we are a family! The distinctive culture of our family business sets us apart from every other contract security company in the industry.  Apply Now!If you are looking for an outstanding opportunity to work at a family-owned, industry leading organization – APPLY NOW!Click “Apply” to begin the application process immediately.  Contact is Robert Burns, SVP and he may be reached directly at 314-422-7593 or via email at rburns@whelansecurity.comNot convinced?  Listen to what our team members have to say!P123SMS Chicago, IL 60606