Job Description : Want more than just a job? Join Forever 21’s Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!Position: Lead of ServiceDepartment: Remote – Store OperationsReports to: Co-ManagerDirect Reports: YesFLSA Status: Non-ExemptLocation: U.S. Stores Department Summary:  Forever 21 is seeking an analytical, energetic, and passionate team leader to add to our dynamic Retail Operations team!Job Purpose: The Lead of Service will support the ongoing success of all operational functions within the store which includes all aspects of the customer service experience, cash handling, markdown compliance, product pricing, and signage. By overseeing each of these functions, the Lead of Service will drive sales and productivity by promoting our products and producing the highest quality shopping experience for our customers.  Deliverables: Actively participate in-store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service, operational, and visual executionEducate and provide feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishmentLead the overall store earnings by driving top line sales while managing controllable contributionDrive results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customersEnsure service, merchandising, and operational standards are met through company-defined practices and processesExecute the store’s markdowns, signage, marketing, and damage or defective processesUnderstand and utilize reports to direct markdowns, signage, and marketing tasksWork in partnership with the Co-Manager, and/or Store Manager, to ensure merchandise moves meet company visual presentation guidelines and pricing accuracyMaximize gross margin by partnering with the merchandising team to ensure proper flexing and maintenance of clearance merchandiseAssist with the development and training of the store’s pricing team, which  includes providing feedback to store leadership, quarterly check-ins, individual development plans, and annual performance reviews for the teamKnowledge, Skills, and Qualifications: Must be at least 18 years old with a high school diploma or equivalent.  College degree and/or relevant retail work experience preferred.Must have  at least 1 year of retail experience.  Prior supervisory or management experience preferred.Must be skilled in coaching and training, sales generation, strategic, planning, and customer serviceMust have superior communication, organizational and time management skillsMust be able to develop and train others, including delegating tasks and following-upMust be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicalsMust be available to work a flexible schedule to meet the needs of the business, which may include closing and weekend shiftsAt Forever 21, style isn’t dictated…It’s inspired. Forever 21 is the leading fashion retailer of the latest trends and the season’s hottest styles at can’t-resist-prices. U.S. and international locations stay true to the fast-fashion destination’s iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21. Joining the Forever 21 family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everyone, everywhere.  We’re always on the lookout for talented individuals eager to thrive in our fast-paced, dynamic environment filled with vast opportunities for career growth and development. This is a place where your ideas become actualized, creativity is encouraged and the possibilities are endless.Be part of something epic. Be part of Forever 21. Apply today!  Job Code : 21799 Division : Field – Region : Northwest Location : 0176 – F21 – Park Meadows Mall, Littleton CO US 80124 Job Type : Part Time