Overview

Report this job About the Job Location: Mounds View, MN               Duration: 8+ Month  Must have:·         Five years of IT project management experience·         Excellent Oracle and Written communication·         Experience in PowerPoint presentation in front of senior management team·         Works effectively and independently in a dynamic environment.·         Responsible, takes ownership of Macro support issues, and follows through to closure with in defined SLA.·         Ability to multi-task and work with multiple technical teams such as basis, security etc. Preferred·         Experience in Business Intelligence project management. (Development or Support) Education·         Bachelor’s Degree Required Business Intelligence support project manager·         Primary responsibility involves BI operations management, issues/escalations and conflict management and coordinate with Business and IT teams on and off shore.·         Responsible for driving release and change management and transition from development to support for BI projects and programs. Ensure that knowledge transfer takes place to enable support team to take over support and operation.·         Ensure customer satisfaction targets are achieved and enhance customer service by owning service delivery professionally and adhering to System uptime SLA.·         Lead the resolution of major incidents/P1 for the BI space.·         Communicate with stakeholders for planned/unplanned data processing delays or report distribution delays or data quality issues.·         Monitor the various BI support/Admin ticket buckets in and make sure that the tickets are closed in a timely manner.·         Conduct review meetings with BI support teams to drive down the ticket counts, improve the process.·         Conduct monthly meeting with BI team management to review the ticket counts and process improvement opportunities.·         Gather and track relevant metrics that enables BI to have monthly meeting with stakeholders who have SLA with BI.·         Provide feedback loop to development team on post go live issues to assist in the improvement in first time quality.·         Work with offshore BI support leads and hand off /take over relevant information when shift starts/ends.·         Familiarize and keep up with client BI landscape, customer base and BI solutions.·         Actively contribute to Knowledge base and provide creative ideas for knowledge management and continuous improvement within the organization·         Manage and control changes in BI landscape and approve the changes. Report