Overview We are currently seeking an Intake/Referral Coordinator for our Utilization Review department in Dallas, TX. Responsibilities Main responsibilities include, but are not limited to: Communicate with external and internal customers via phone, email, fax, etc Establish and maintain effective working relationships with customers Support management staff by performing data entry, calling medical providers and insurance adjusters to obtain information necessary to process utilization review cases; as well as, filing and answering incoming phone calls. Work closely with Utilization Management staff and registered nurses regarding case specific information. Qualifications High school diploma or general education degree (GED) required; Associate or Bachelor’s degree preferred CPT and ICD-9 coding strongly preferred At least 1 year experience in the worker’s compensation arena including utilization review and/or telephonic case management strongly preferred Excellent interpersonal skills, phone etiquette and strong organizational skills are essential Excellent computer skills and working knowledge of Microsoft office programs such as Word and Excel Must be detail oriented, able to prioritize and use resources available and able to multi-task.