Overview

Job Description Job #:  715819To apply for this position please email your resume to scuthbertson@apexsystemsinc.com and reference the job number in your email.HELP DESK TECHNICIANEssential duties•  Provide Help Desk support•  Complete remote connections•  Monitor and respond to trouble tickets and help desk calls in a timely manner•  Input and maintain data, evaluate and analyze incident reports for recurring problems using Help Desk software•  Isolate problem trends and ensure troubleshooting efforts are accurate and complete for recurring problems until a permanent solution is found•  Assist with active directory, anti-virus, spam, and email administration and support•  Complete hardware and software configuration and set-up•  Complete printer set-up and provide printer support•  Review and complete new user account configurations•  Respond to agency-wide and user Wi-Fi related issues•  Assist with installing and maintaining camera surveillance systems•  Assist with maintaining and supporting firewalls and content and spam filters•  Assist with operations, security, software installations, and upgrades on the local area network (LAN) to ensure limited downtime•  Provide smartphone and tablet support•  Identify and validate technical and/or system issues and communicate with staff the resolution•  Provide technical support for new systems and upgrades during the implementation process•  Assist System Administrator as needed; work closely with System Administrator to test and implement new systems and upgrades•  Escalate technical and system issues to vendors, consultants, or management when deemed necessary•  Provide on-call support when needed•  Other duties and special projects as assignedWorking Relationships•  Develop and maintain strong working relationships with users, management, internal and external customers, and vendors.•  Work closely with the Help Desk Manage and other members of the IT to ensure operations are effectively and efficiently supporting and meeting user needs and department and organizational goals and objectives.•  Work as part of the team and show professionalism at all times by modeling and demonstrating a positive attitude and positive working relationships.Minimum qualifications•  Associate’s degree in Computer Science, Information Technology, System Administration, or closely related field•  2 year experience in technical or Help Desk support•  Ability to effectively troubleshoot•  Strong working knowledge of Windows 7, MS Office products, basic network connectivity, and active directory•  Knowledge and working experience with Microsoft Exchange/Outlook 2007 and 2010•  Strong customer services skills with the ability to establish a positive rapport•  Excellent communication skills and strong interpersonal skills•  General knowledge of IT infrastructure components and software system platforms•  Demonstrated and strong problem solving skills, with the ability to critically think and present creative solutions•  Ability to work in an organized and detailed manner to meet competing requests•  Advanced proficiency with Microsoft Excel and Outlook and Management Information Systems (MIS)EEO EmployerApex Systems LLC is an Equal Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.