Overview

Roth, a Sodexo company, is a national leader in the construction, building and service markets, providing a one source solution for the Energy Conservation and Quality of Life Service Solution needs of today’s customers is seeking a Facilities Automation Monitoring Manager for its Energy Management System (EMS) Response Center.  This position is responsible for the day-to-day activity of Roth’s EMS Response Center, to ensure that every call is handled in a professional, appropriate and timely manner from creation to resolution.    Essential Duties and Responsibilities:1.   On a daily basis, Work in partnership with Director of EMS Response Center to direct EMS Response Center staff in addressing customer concerns and requests related to both the software and hardware components of their automation and/or security systems.2.   Supervision of EMS Response Center staff:·       Ensure customer and subcontractor calls are answered in a timely,professional, and knowledgeable manner.·       Establish scheduling for EMS Response Center staff, based on day of week, month of year, and other anticipated events.·       Make certain work procedures and processes, that supportcompany and departmental strategies, are properly being followed.·       Ensure EMS Response Center staff have appropriate training,tools and other resources, in order to properly perform theirdaily responsibilities. ·       Provide continual evaluation of processes and procedures,suggesting methods to improve areas of operation, efficiency and service to both internal and external customers.·       Monitor individual, team and overall results·       Promptly report to management, staff disciplinary and/orperformance problems.3.   Accountable for performing essential duties and responsibilities as an EMS Response Center staff member. (see “EMS Response Center – System Analyst” job description)4.   Use appropriate judgment in upward communication regarding department or employee concerns, as well as downward communication to insure staff is fully informed of all new procedures, products, customer needs and company related issues, changes, etc.5.   In Coordination with Director of EMS Response Center, Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. 6.   Meets departmental financial objectives by estimating requirements; analyzing variances; initiating corrective actions. Prepares performance reports by collecting, analyzing, and summarizing data and trends. 7.   Maintains professional and technical knowledge by tracking emerging trends in EMS Response Center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Qualifications / Experience:7-10 years previous experience in an EMS call center / customer service supervisory position.Preferred Knowledge of working with EMS / BAS technology.Niagra / OpusTridiumGenysisEnviroCommTraneSchneider ProductsTimber Metasys (MVE, ADS/ADX, FEC)Demonstrated analytical, problem solving and multi-tasking abilities.  Strong attention to detail and accuracy. Ability to communicate effectively to a variety of audiencesAbility to support a vision and directionWorks well in group problem solving situations team building.Develops alternative solutions to solve problems, improve processes, etc.Send resume to RothHR@rothbros.com; Attn:  FA Monitoring ManagerRoth, a Sodexo company, is an Equal Opportunity Employer.