Overview

The Enrollment Agent I (EA I) supports Enrollment Solutions Operations through participation in commercial, state, and/or federal programs. The employee performs electronic fingerprinting functions according to the commercial, state, or federal customer’s program requirements. This position is a trainee role and the incumbent will be introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate through specialized computer software databases. Essential Job Functions (includes but is not limited to): Provide superior customer service to internal and external customersPerform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and softwareObtain successful customer fingerprint images and capture biometric information to meet or exceed program standardsVerify customer identity and scan required documents into database systemSuccessfully complete required biometric and data capture processes and paperwork on each customerAdhere to all company and departmental employment policies regarding security and confidentialityPerform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.Required Skills: Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionTechnology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entryClerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office proceduresMonitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective actionIntegrity – Job requires ethics and honesty Required Experience: High school diploma or equivalent degreeMinimum one (1) year applicable experienceProficiency in Microsoft Office Suite is requiredPrevious experience processing credentials preferredSome weekend work may be requiredMust be at least eighteen (18) years oldMust be a US Citizen Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as:Ability to travel locally for activities such as meetings, classes, and workshops.Occasional overnight travel as required; should not exceed 25% of the time Working Conditions, such as:General office environment. The work area is adequately lighted, heated, and ventilated. Physical Demands, such as:Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery. Must be a US Citizen, without dual CitizenshipsMorphoTrust is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics