« back Learn More Desktop Support Job #:  656559Job DescriptionOur ITS Help and Service Desk consultants provide excellent customer service and first-level technical support to our San Francisco Faculty and Staff. We provide support and assistance through our call center, e-mail system, and Service Desk.Job Duties•  Politely respond to the customer’s problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support•  Continuous Help and Service Desk training that will help you grow and preserve your knowledge of Help and Service Desk procedures and ITS products and services•  Make sure all problems are resolved via phone, e-mail, and Service Desk•  Maintain Help and Service Desk technical documentationRequired Qualifications•  High school graduate•  1-2 years Help Desk or Desktop Support or Service Desk Experience•  Must be authorized to work in the United States on a full-time basis for any employer.•  Extremely Great Energy and Desire to Learn•  Experience troubleshooting Windows, Macintosh, or Unix environmentsPreferred Qualifications•  Very strong interpersonal and communications skills•  Genentech experience or trained•  Experience working in a customer service environment•  Experience in a healthcare or Audited environment.        EEO EmployerApex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs. On Assignment divisions include: Oxford Global Resources (IT and Engineering), CyberCoders, Valesta Clinical Research Solutions, and Lab Support US, UK, The Netherlands and Belgium.Apex Systems LLC is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other protected characteristics. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 866-612-2739.Learn More