Overview

Deskside Support Tech/ Lab Specialist, Indianapolis, IN Modis IT has an immediate job opening for a Deskside Support Technician job in Indianopolis, IN with a Fortune 100 company that is known globally as a leader in the Information Technology industry. This company has a progressive environment that will allow you to sharpen your skills with new technology, while allowing for a high degree of independence in your work. In this particular instance we are looking for a technician with the skill set outlined below who is looking to make a commitment to a long-term contract. If you or anyone you know is looking for a new opportunity, take a moment to review this job description! Electronic Software Distribution (ESD) testing/support area.    •Facilitate and conduct cross training with the Site Service and Lab teams.  •Rebuilding machines with the Lilly Core Build.  •Prepare machines as needed for customer testing.  •Test applications which are to be deployed or released to the Lilly Environment.  •Review Service Now tickets troubleshooting specific issues escalated to the Lab Team.   •Test hardware issues which are escalated on specific hardware sets located in the lab.•Interface with the Site Services teams in Indianapolis to assist in preventing/resolving issues  ¿Windows 7 ¿Windows 8/8.1 ¿Windows 10¿Service Now Familiarity a plus¿Altiris Familiarity a plus¿Hardware Testing – Physical testing of Hardware which will be used in the Lilly Environment¿Core Build Testing – Ability to test all hardware released with each new Build released, approximately 3-4 times per year with typical 1.5-2.0 month lead time of testing in the lab¿Interpersonal skills¿Ability to interface with both customer over phone and coming to the lab for testing¿Rebuild either Lab Hardware to prepare for customer onsite testing¿Customer Follow Up Skills¿Organization and flexibility¿Analytical and quantitative skills¿Cooperative, team player, and willingness to learn and adept to learning on the job¿Ability to propose new ideas which improves operational effectiveness¿Ability to integrate Hardware, Drivers and create test plans for the 30 Hardware Models supported today¿ Microsoft MDT Familiarity a plus Apply today for this Deskside Support position in Indianapolis, IN!