Client Account Management — Government and Public Sector – Senior (CL-4)
We’re looking for an autonomous self-starter with outstanding organizational and program management skills – a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) in Deloitte’s Government and Public Sector Industry, you’ll work with senior leaders on some of our most important accounts – helping our teams build relationships, win projects and deliver work. You’ll oversee account operations and strategic activities – keeping our practitioners well informed and in front of the client while ensuring account operations run smoothly. You’ll work closely with account leadership to help address our clients’ most important challenges by bringing them the best of Deloitte. You’ll share what other account teams are doing and help to innovate new approaches. You’ll be an important link between the larger firm, your account teams, and your clients.
Work you’ll do
Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the “Account Excellence Model”, a holistic framework for managing world-class accounts, which includes:
Client: support the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits
Strategic: support developing account strategy and operating model, support annual account planning
Leadership: prepare for account leadership meetings, support leadership development
People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
Quality & Risk: manage confidential information program for your account, support compliance initiatives as needed, support procurement relationship and contracting
Financial: support financial analysis and reporting, opportunity tracking and internal reporting
At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, Client Account Management (CAM) is a group of more than 200 professionals in the US and India who are dedicated to bringing the best of Deloitte to our most important clients. CAMs, like other Deloitte practitioners, are aligned to an industry, but work across our group to share and leverage leading practices.
Demonstrated account management or consulting experience
Minimum of 3 years of work experience
Strong organizational skills
Strong project management skills
Ability to adapt to a changing environment and manage multiple priorities
Exceptional interpersonal and communication skills, with experience developing and tailoring communications for internal and external stakeholders
Proficient in Microsoft Office suite – strong PowerPoint and Excel skills critical
Excellent analytical and problem-solving skills
Ability to travel ~10%
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future”. US Citizenship is required for this role.
Experience working in a professional services firm
Previous experience working with government or other public sector entities