Overview

Our client located in Anaheim, CA. is currently seeking experience Non-Retail Customer Service/Account Service Representative for their growing Manufacturing company. This position requires previous experience in a Manufacturing or Distribution environment inside a Customer Service Department working with wholesale customers and accounts, corresponding with Production Managers estimating lead times and shipment dates, along with customer and client follow-up. Please review the job duties below. Responsibilities:Professionally handle incoming requests from internal and external customers and ensure that issues are resolved both promptly and thoroughly.Provide unique service to each individual customer, which may include, but is not limited to opening quotes, creating sales orders, invoicing, parts requisition, hazardous materials documentation, Customs Declaration documents and assuring the customer’s parts ship in a timely manner.Provide daily reports per customer’s requirements.Support sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.Assist in the preparation of customer proposals and the coordination of bids.Accurately interpret terms of sales contracts.Evaluate and monitor contract performance to determine need for changes and to ensure compliance with contractual obligations.Communicate and coordinate workflow with internal departments to meet customer deadlines.Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.Coordinate the handling of difficult and/or unusual situations.Prepare customer service summary reports.Perform proactive calls to customers to review service performance and to develop and or recommend service resolution plans and potential opportunities.Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.Complete project and administrative work performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Experience and Education: Education: Equivalent to High School Diploma or G.E.D.Experience: 3 to 5 years client service experience in an operations environment.Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.Knowledge of products and marketKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Able to multi-task and take on several roles when needed.Strong attention to detail and accuracy.Good time management skills and ability to handle multiple tasks simultaneously.Proficient computer skills, specifically in excel, word processing, and ERP softwareStrong communication skills, both written and verbal.Good problem solving ability.Strong focus on Value creation.Vision and hearing correctable to within normal range.