Quality Assurance Strategy • Develop and implement an EO&T Quality Assurance and oversight structure to drive consistent and clear processes, monitoring, reporting and escalation. • Develops and implement common standards, procedures and governance processes to create and maintain consistent and best in class QA protocols. • Define and implement standards, structure and associated guidance for QA reporting. • Establish partnership and communications protocol with Citi’s Global Business Risk and Controls organization to ensure consistency in approach across the group. • Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues. • Partner across EO&T, Global Business Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities. • Define and implement future state strategies over 1st Line of Defense Quality Assurance, Control and Monitoring activities.