Account Manager (Peninsula Area) 3862BR Northern California 408-326-0210 Job Description Whelan Security is looking for a talented and driven leader to manage our service in the Greater Peninsula Area. Whelan Security is a performance-based company that cares deeply about maintaining our conservative business culture.  The Account Manager is an operational leader of the company responsible for the personnel a larger strategic account, typically reporting into a GM or MSS.  The Account Manager is responsible for the management, employee development and engagement of all personnel in the assigned client site, as well as operational support for the account to include scheduling, payroll, compliance, post order development and performance metrics tracking, and employee recruiting, discipline, recognition, training and inspections.  The Account Manager Manager role is 100% tactical and operational.  The Account Manager is expected to build upon a culture of employee engagement and set the example for all employees in the assigned account of servant leadership and personal commitment to the Whelan Values. Qualifications ​Successful candidates must meet the following requirements: Possess 5-10 years Account Manager experience Possess a valid California Guard Pass an extensive background screening which includes, but is not limited to, criminal background checks (local, state and federal), drug test, aptitude tests, skills assessment, interviews, and personality profile (behavioral assessment) Performance Metrics: The Account Manager is expected to achieve the following metrics within Whelan’s performance-based business environment: Manage to 2.5% unbilled overtime or less on assigned account Year over year improvement in Employee Engagement Scores in the account Retention of the account Period over period improvement (usually quarterly) of performance metrics specific to the account Personnel inspections and training of 100% of assigned personnel each month Personnel recruiting to ensure full staffing levels on assigned accounts Personally recruit a minimum of one new supervisor for your account annually Develop a minimum of one supervisor for promotion annually 100% compliance to the Whelan Mandatory Requirements Lead by example of living up to the Whelan Values Personal Characteristics: Company-Wide Culture – High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun. Education Candidates must meet the following educational requirements: A college degree (Associates or greater) is preferred although equivalent experience will be considered Why Whelan? Be Supported: Whelan employees enjoy a comprehensive benefits package including health insurance, supplemental benefits (including dental, vision, short term disability, life insurance, and legal assistance plans), 401(k) retirement plan, employee assistance program, prescription discount cards, paid vacations, and more! Be Challenged: Our extensive training program and career progression opportunities create an environment where employees can thrive, succeed, and enhance their careers. Be Rewarded: We are proud to acknowledge and reward exceptional employees who make a difference to customers, the team, and the organization through our comprehensive Employee Recognition Program. Be Valued: We are more than a team – we are a family! The distinctive culture of our family business sets us apart from every other contract security company in the industry.  Apply Now!If you are looking for an outstanding opportunity to work at a family-owned, industry leading organization – APPLY NOW!Click “Apply” to begin the application process immediately; or if you wish to expedite your application, we encourage you to visit our local branch office located at 4 North 2nd Street, Suite 598, San Jose, CA 95113 to apply in person.  For more information, you can also call our branch office at (408) 326-0210. California Private Patrol License Number: 16344. Not convinced? Listen to what our team members have to say! Palo Alto, CA 94301