Account Manager-Develop Your Career in the Chicago Area! 3850BR Chicago (312) 372-4790 Job Description Account Manager  Whelan Security is looking for a talented and driven leader to manage our account at one of our premier locations in downtown Chicago. Whelan Security is a performance-based company that cares deeply about maintaining our conservative business culture.  The Account Manager is an operational leader responsible for the personnel at one of our premier accounts.   The Account Manager is responsible for the management, employee development and engagement of all personnel in the assigned client site, as well as operational support for the account to include scheduling, payroll, compliance, post order development and performance metrics tracking, and employee recruiting, discipline, recognition, training and inspections.  The Account Manager role is 100% tactical and operational.  The Account Manager is expected to build upon a culture of employee engagement and set the example for all employees in the assigned account of servant leadership and personal commitment to the Whelan Values.  Qualifications Performance Metrics:  The Project Manager is expected to achieve the following metrics within Whelan’s performance-based business environment: Manage to 2.5% unbilled overtime or less on assigned account Year over year improvement in Employee Engagement Scores in the account Retention of the account Period over period improvement (usually quarterly) of performance metrics specific to the account Personnel inspections and training of 100% of assigned personnel each month Personnel recruiting to ensure full staffing levels on assigned accounts Personally recruit a minimum of one new supervisor for your account annually Develop a minimum of one supervisor for promotion annually Become proficient in all company software systems (on-boarding, scheduling, financial, CRM) 100% compliance to the Whelan Mandatory Requirements Lead by example of living up to the Whelan Values Personal Characteristics:  Company-Wide Culture – High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun. Education Why Whelan? Be Supported:  Whelan employees enjoy a comprehensive benefits package including health insurance, supplemental benefits (including dental, vision, short term disability, life insurance, and legal assistance plans), 401(k) retirement plan, employee assistance program, prescription discount cards, paid vacations, and more! Be Challenged:  Our extensive training program and career progression opportunities create an environment where employees can thrive, succeed, and enhance their careers. Be Rewarded:   We are proud to acknowledge and reward exceptional employees who make a difference to customers, the team, and the organization through our comprehensive Employee Recognition Program. Be Valued:  Our company is passionate about our employees – and we recognize that our highly dedicated team of security professionals are the foundation of our past success and future growth.  Apply Now!If you have an interest in joining a leader in the contract security industry and would like to work at one of our outstanding client locations in the Downtown Chicago area - APPLY NOW!Click “Apply” to begin the application process immediately. For more information, you can also call us at (312) 372-4790.Not convinced?  Listen to what our team members have to say!At Whelan, we value people and we value relationships.Extraordinary people work at Whelan – are you one?Whelan Security of Illinois, Inc. License No. 122.000986Chicago, IL 60606