Overview

Operations Manager-Education Services The ABM Operations Manager is responsible for the day-to-day operation and administrative activities at multiple school buildings within an assigned district. Leads custodial teams to ensure performance is satisfactory according to the clients’ contractual requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned school buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned school buildings. Essential Duties Coordinate service activities for assigned school buildings.  Ensure that services are performed as contracted and at the intended profit margins Control supplies, equipment, and personnel necessary to meet customer specifications Interact with customers daily to obtain feedback on services and special needs and troubleshoot potential problems and concerns Manage the company’s quality control monitoring and safety programs at the assigned school buildings Conduct quality of service inspections at assigned school buildings Develop operational improvement plans and implements process changes within assigned school buildings Ensure compliance with company policies and procedures and all federal, state and local government regulations Ensure that all paperwork, including terminations, labor variance action plans, and operational models is complete and accurate and is submitted to the district/hub in a timely manner Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned school buildings Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies Work with Regional Operations Director monthly on P & L budget reports Responsible for the overall direction, coordination, and evaluation of personnel within the assigned buildings Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees Perform other duties as assigned by Regional Operations Director   *Job duties may be modified at any time Minimum Requirements Bachelor’s Degree preferred not required Must have a minimum of two (2) years of supervisory experience in facilities services and or customer oriented environment managing multiple clients Experience in cost estimating/pricing work required Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers