Overview

The Business Analyst is responsible for assessing, estimating, supporting and managing the effective and efficient delivery of the Service functional aspects of projects, enhancements and service delivery (break/fix) across all Thermo Fisher supported instances. The Business Analyst will be accountable for Demand and enhancement assessment and execution matters including service delivery (break/fix). As such, the Business Analyst will be the key contact for businesses that support environments. This will include day to day remote working with users & business partners in the sites within scope of the role. The Business Analyst will collaborate with other team members, offshore/onshore to ensure that enhancements are delivered, leveraging the global resource pool, in a cost-effective manner without negatively impacting quality, as well as providing support in resolving service delivery matters and ensuring SLA’s for service are met. Key Responsibilities: • SAP Business Analyst should have strong SAP Customer service/ Service Mgmt. knowledge. • Able to articulate solution options and using ERP configuration creatively versus developing enhancements. • Should have knowledge on interfaces, iDocs, workflows. • Would be useful to have Fiori skills as well. • Ability to problem solve and route cause a problem in your functional area. • Understand how your functional area impacts or is impacted by actions in downstream or upstream modules. • Ability to route cause ABAP is important in this role as well as basic development and transportation processes. • Prepare functional specifications for conversions and enhancements • Coordinate with development team and monitor the progress of developing activities and updating the status with respective teams • Coordinate with Super Users in resolving issues that arises during user training • Knowledge on Month-end & Year end activities • Knowledge of Service Now (Service Requests, Incident & Change Management Process) Business Skills • Management and accountability for the achievement of all Metrics (SLAs); • On time delivery of functional aspects of Enhancement and Project assessment requests and blueprinting. • Quality of delivery of all functional aspects of Enhancements and Projects • Delivery and support of incident/break/fix and production support. • Effectively manage the relationship with internal business partners • Should possess excellent communication skills (verbal and written). • Ability to understand the business need/requests and recommend a suitable role when multiple options exist. Problem Solving and listening skills are important. • Ability to work remotely with business partners. This is a key skill to ensure a clear and collaborative relationship to support enhancements and break fix resolution. • Ability to prioritize the work & complete the activities assigned. • Able to articulate solution options and using ERP configuration creatively versus developing enhancements • Prepare functional specifications for conversions and enhancements • Coordinate with development team and monitor the progress of developing activities and updating the status with respective teams • Help in the management of Root Cause Analysis for service delivery issues How you will get here: • Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable • Minimum of 3-5 years of ERP Project Execution/ management experience • Ability to set expectations, explain and champion detailed technical concepts to peers, management and business partners • Ability to translate details into specific tasks needed to accomplish a task or solve a problem • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts • Excellent interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management • Proven ability to work creatively and analytically in a problem-solving complex environment • Strong negotiation/persuasion and analytical skills • Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis