Overview

Systems Admin (T&E)Job Description:·        The Travel & Expense (T&E) System Administrator will be responsible for managing process exceptions, data feeds, and ongoing end-to-end software provider maintenance and testing to ensure smooth processing of trip authorizations and expense reports. ·        Create/modify reports to meet campus, Travel Services, and executive report requirements.    ·        Provide help desk assistance to travelers and delegates. ·        Work with Procurement Services webmaster(s) to make appropriate Travel Services website changes. ·        Possess in-depth knowledge and expertise of the end-to-end software provider’s solution and related data feeds.·        Possess in-depth knowledge of University’s travel and expense policy.·        Focus on disciplined activities to ensure smooth processing on a daily basis.·        Assess and make informed decisions regarding utilization of available end-to-end software provider’s software changes.·        Assess help desk trends to determine if additional analysis and action is necessary to improve customer satisfaction Skills:Technical Acumen: Acquires and uses professional/technical knowledge, skills, experience and judgment to accomplish a result, serve one’s customers effectively and contribute to Procurement Services’ organizational intellectual capital.Planning and Organizing: Establish a systematic course of action for self and/or others to assure accomplishment of a specific objective, determining priorities and allocating time and resources effectively.Analytical Skills: Identify and define problems; determine the probable causes; suggest solutions.Attention to Detail: Follow detailed procedures and ensures accuracy in documentation and data.Communication: Effectively transfer thoughts and expresses ideas using speech, listening skills and writing skills to convey information.Conflict Management: Use active listening to reduce conflict.