Director Portfolio Services. Immediate opportunity for a Director of Portfolio Services to oversee and direct the collection activities, ensure compliance with policy and procedure, and establish divisional goals. EmployerWork for a luxury vacation timeshare that provides its members with an exceptional vacation experience. With access to over 3,700 resorts worldwide, and flexibility in their travel options, allows for a continual growing member base.Director of Portfolio Services Job DutiesAs the Director of Portfolio Services you will be responsible for the collection activities in a call center atmosphere for a 10+ member team, develop and manage collection strategies, provide analysis and recommendations on delinquency statistics, and staffing performance. Ideal CandidateThe ideal candidate will have worked in a call center environment managing and leading collection activity, developing and coaching staff, provide strategy for collections, understand a client portfolio. Candidate will manage a team of 10+ representatives. Job Requirements2+ years of timeshare collections and strong knowledge of timeshare/hotel/resort/travel industry is a MUST!Commitment to Excellence in Customer Service.Experience with collection analytics and call center statistics.Strong written and oral communication skills including effective interpersonal skills.Salary Range & Benefits$85-$100 Depending On ExperienceHealth, Wellness, Flexible Spending Account, Employee Stock Option Purchase Plan, and Healthcare on site are just a few of the multitude of benefits offered.Application ProcessOnce we know you are interested, a Randstad Recruiter will review your resume and contact you to better understand your skills and toll you more about the opportunity. We will meet qualified candidates face to face and our best talent interview with the employer fact to face-we will move quickly.Interviewing now! Click Apply to submit your resume or email jennifer.parkhurst@randstadusa.com. Not ready to apply but want to learn more; please call Jennifer Parkhurst at 702-734-1110