About GENCO…GENCO, A FedEx Company, is a leading supply chain solution provider specializing in Product Lifecycle Logistics® for technology, retail, consumer and industrial goods, and healthcare industries. Operating more than 38 million square feet throughout North America, GENCO provides a comprehensive range of integrated logistics services to enable growth, minimize cost, mitigate supply chain risk, and improve customer service. Services include inbound logistics, warehousing and distribution, fulfillment, contract packaging and product configuration, systems integration, returns processing and disposition, test, repair, refurbishment, product liquidation, and managed transportation.  Visit www.genco.com, www.gencomarketplace.com, and www.nobetterdeal.com for more information.We Have…A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.A top notch leadership team with the experience needed to grow and develop your career.An open mind for new ideas and creative methods.A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!General Summary….GENCO, A FedEx Company has an immediate opening for a Desktop Technician II (1st shift)  in Romeoville, Illinois.  The Desktop Technician II will perform functions that include drawing upon computer hardware and application experience in order to provide technical resolution to business solutions, support systems operations by resolving issues, create efficient, analytical decisions, prepare and lead informal training sessions for users, and serve as a technical information resource.This Position Will Be Responsible For…..Set-up/repair computers and related equipment for employee/customer use.OS deployment (computer/laptop imaging/installation).Provide technical assistance to end-users of the company’s computer system(s).Deliver technical assistance for computer related software and peripherals.Resolve all technical matters to meet customer service level agreements.PC/Laptop builds (requirements and specifications).End-point security of systems and data (antivirus/malware).Software inventory and distribution (update/patch deployment).Maintain portions of issue tracking & change request management systems.Participate in special projects as needed. You might be a great fit if…Associate’s Degree in related field preferred and 2-4 years of relevant experience.In lieu of degree, high school diploma or GED and 4-6 years of relevant experience.Strong knowledge of Microsoft Office applications.Must be able to demonstrate a basic understanding in the following areas: iOS & software/hardware/peripherals (including printers), computer imaging concepts/practices, Computer/System management products/tools (Dell KACE), Networking concepts/devices, iPhone, iPad and Blackberry & associated OS, Corporate applications/environments – AD, Citrix, Microsoft Office applications, Lotus Notes, McAfee Antivirus, Malware/Spyware removal concepts/tools, Voice over IP/Avaya telephone systems; Video conferencing concepts/practices; McAfee ePolicy Orchestrator.Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, work instructions, process maps and/or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from a variety of internal and external customers.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Referrals…If this isn’t the job for you perhaps you have a friend who would be a perfect fit! Please send them this link by clicking the “Share” icon above or have them apply online by clicking here and searching our openings.Click play to view our GENCO “Introduction Video”Learn About Our Company or Follow Us @     EOE AA Minorities, Females, Protected Veterans, Disabled. GENCO participates in E-Verify.